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The Property Ombudsman

Suppliers / Local Trades
Salisbury United Kingdom

Rated 1/5 (1 Review)
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  • The Property Ombudsman
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  • 55 Milford St
    Salisbury, England SP1 2BP
    United Kingdom

Company Details

The Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Independence

The TPO Board charges scheme members an annual subscription however, it is the independent Council to whom the Ombudsman reports, the majority of which is made up of members.

It is the Council who appoints the Ombudsman and sets her Terms of Reference.

Government Approval

TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

Statistics and commentary for the 2015 to 2016 period of TPO’s approval from the Department for Communities and Local Government, the Chartered Trading Standards Institute and the National Trading Standards Estate Agency Team, can be found here.

Redress not Regulation

The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.

The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.

Ombudsman Association

TPO is a full member of the Ombudsman Association and adheres to the organisation’s principles of good governance for ombudsman schemes.

Approved Redress Bodies

TPO is one of a number of redress schemes approved by the Chartered Trading Standards Institute under the ADR Regulations 2015.

The Property Ombudsman Specialties


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The Property Ombudsman Reviews


Submitted by Eleonora Cognetti on Monday, Jul 17, 2017

Very poor service from the Property Ombudsman clearly siding with the letting agency in London

Despite clear evidence of poor service from the letting agency in London, the Property Ombudsman made no effort in objectively verifying facts, made no contact with me to double-check the truth of facts, was quite dismissive in my claims and finally clearly forced me to accept the poor offer the agency had originally made by hinting that there was the risk that with another review would not guarantee any compensation. They are clearly overloaded with complaints in London so they become dismissive with cases; it took them more than a month to get back to me. On their website they say their turnover time is 2 weeks. Bad experience, not an objective body. Why do we pay taxed for them?

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